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Le but de cette étude est d'évaluer dans quelle mesure la décentralisation d'un service de ressources humaines a un impact sur la satisfaction de ses clients. Une enquête par questionnaire a été réalisée dans deux organisations du secteur public fédéral (l'une possédant un service centralisé et l'autre ayant opté pour une structure décentralisée). À partir d'un échantillon de 496 répondants, l'analyse statistique révèle que la satisfaction des clients envers leur service de ressources humaines est influencée positivement par la décentralisation, mais que cette relation est modérée par l'endroit de travail des clients (impact positif sur la satisfaction des clients en région). L'analyse montre également que la consultation et la flexibilité constituent deux facteurs explicatifs qui entrent enjeu seulement dans une structure décentralisée pour expliquer la satisfaction des clients.
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A revised edition of Sociology of Work, this edition features the sociological relationships between English and French Canadians, taking into account the rapidity of social change that has occurred in Quebec and throughout Canada. --Publisher's description
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The article reviews the book, "Time and Money: The Making of Consumer Culture," by Gary Cross.
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The article reviews the book, "Sisters of Solidarity," by Julie White.
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The introduction of mass production transformed many skilled tasks into repetitive and monotonous jobs. In industries such as automobiles, the workforce remained predominantly male despite contemporary assessments that women could efficiently do many of these jobs. This article explores why. It is argued that employers such as Ford concluded that the conversion of labor time into effort would be more difficult in a mixed-gender workforce. The paper shows how Ford developed a fraternalist labor strategy, a men's club, whose objective was to accommodate men to monotony and maximize labor productivity.
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English/French abstracts of articles in the issue.
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English/French abstracts of articles in the issue.
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List of recent publications by the Committee.
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The article reviews the books, "New Women for God: Canadian Presbyterian Women and Indian Mission, 1876-1914," by Ruth Compton Brouwer, and "A Sensitive Independence: Canadian Methodist Women Missionaries in Canada and the Orient, 1881-1925," by Sheila Andrew.
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The article reviews the book, "The Communist Party of the United States from the Depression to World War II," by Fraser M. Ottanelli.
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The article reviews the book, "Et si l'amour ne suffisaite pas... Femmes, familles et adultes dépendants," by Nancy Guberman, Pierre Maheu and Chantal Maillé.
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The article reviews the book, "Les Mémoires Québécoises," by Jacques Mathieu and Jacques Lacoursière.
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The article reviews the book, "Autonomie dans le travail," by Gilbert De Terssac.
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