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The concept of home care nursing workload has not been widely studied and no evidence was found that an analysis of the concept had been undertaken. Consequently, there was a knowledge gap regarding the definition and attributes for the concept of home care nursing workload as it is currently experienced. To address that gap, a descriptive, three-phase, mixed methods (quantitative and qualitative) study was conducted. In Phase One, Rodgers’ (2000) evolutionary method was used to analyze the concept of home care nursing workload based on the empirical literature. Phase Two was situated within the naturalistic inquiry paradigm and involved observation of ten home care registered nurses during their visits to 61 patients. In Phase three a questionnaire was administered to validate the draft definition and attributes for the concept of home care nursing workload. It was completed by 88 home care nursing experts from clinical practice, education, management and research. Qualitative findings were analyzed using inductive content analysis. Quantitative data were analyzed descriptively using SPSS. Data triangulation was used extensively within and between the study phases. Of 14 attributes in the phase three draft concept definition, respondents assigned the highest level of relevance to the attribute of cognitive effort and the lowest to physical effort. The final definition contained 20 attributes and includes the following excerpt: “Home care nursing workload is the totality of the cognitive, emotional and physical effort home care nurses expend to meet the expectations of all stakeholders in providing holistic, outcome directed and patient/family focused care within the context of a short or long-term therapeutic relationship.” Respondents reported high levels of agreement with the accuracy and completeness of the definition and the majority indicated the definition would be useful or very useful in their day-to-day work. The comprehensive concept exemplar that emerged from the study includes each of the identified attributes. The study findings provided evidence of the complexity and challenge inherent in quantitatively measuring home care nursing workload. Accordingly, implications of the findings are shared for the management and monitoring of workload and associated outcomes, as well as for nursing practice, education and research.

Over the past decade, mental illness in the workplace has become a key issue in the health and business communities, fueled in part by recognition of the high prevalence rates and significant costs for individuals and organizations. Although research in the field is starting to emerge, there are significant gaps in what is known, particularly with respect to the workplace context and its impact on workers. The overall objective of this study was to characterize, from a sociological perspective, the experiences of healthcare workers with mental health issues, and to account for how their experiences were shaped by the social relations of work. A qualitative approach, based on principles of institutional ethnography, guided exploration of the interactional, structural and discursive dimensions of work within a large mental health and addictions treatment facility. Data collection included in-depth interviews with twenty employees regarding their personal experiences with mental health issues, interviews with twelve workplace stakeholders regarding their interactions with workers, and a review of organizational texts related to health, illness and productivity. Analysis of the transcripts and texts was based on an institutional ethnography approach to mapping social processes; examining connections between local sites of experience and the social organization of work. The study findings revealed a critical disjuncture between the public mandate of advocacy, open dialogue, and support regarding mental health issues, and the private experience of workers which was characterized by silence, secrecy and inaction. Practices of silence were adopted by workers and workplace stakeholders across the organization, and were shaped by discursive forces related to stigma, staff-client boundaries, and responsibility to act. The silence had both positive and negative implications for the mental health of workers, as well as for relationships and productivity in the workplace. In accounting for the practices and production of silence, I argue that silence is complex, multi-dimensional, and embedded within the social relations of healthcare work. It serves to maintain institutional order. This conceptualization of silence challenges current beliefs and practices related to stigma, disclosure, early identification, support, and return to work for employees with mental health issues.

The study examines how Aboriginal workers and workers of colour experience union solidarity and explores the necessary conditions for the remaking of solidarity and the renewal of the labour movement. Grounded in anti-colonial discursive framework, the study analyzes the cultures and practices of labour solidarity through the lived experiences of Aboriginal activist and activists of colour within the Canadian labour movement. Utilizing the research methodologies of participatory action research, arts-informed research and critical autobiography, the research draws on the richness of the participants’ collective experiences and visual images co-created during the inquiry. The study also relies on the researcher’s self-narrative as a long time labour activist as a key part of the embodied knowledge production and sense making of a movement that is under enormous challenges and internal competing tension exacerbated by the neoliberal agenda. The findings reveal sense of profound gap between what participants experience as daily practices of solidarity and what they envisioned. Through the research process, the study explores and demonstrates the importance and potential of a more holistic and integrative critical education approach on anti-racism and decolonization. The study proposes a pedagogical framework on solidarity building with four interlinking components – rediscovering, restoring, reimagining and reclaiming – as a way to make whole for many Aboriginal activists and activists of colour within the labour movement. The pedagogy of solidarity offers a transformative process for activists to build solidarity across constituencies in the pursuit of labour renewal and social justice movement building.

Personal care homes have become increasingly dependent on the employment of immigrant care workers. This qualitative study explored the high concentration of Filipino health care aides in personal care homes from their own perspectives, as well as that of policy stakeholders. In depth interviews were conducted with seven Filipino health care aides working in personal care homes in Winnipeg, Manitoba. Semi-structured interviews with policy stakeholders examined the policy context of the health care aide labour force. The study identified several factors that influenced the migration and employment of Filipino health care aides including: poverty and unemployment, migrant social networks, barriers in the labour market and financial incentives. The lack of regulations for health care aides sustained the flow of immigrant labour and enabled the expansion of social networks. Although their employment decisions were primarily based on financial need, health care aides valued their work and viewed themselves as critical care providers.

Rapid resource development in northern and rural Canada is leading to unprecedented social, political, economic and environmental changes in a number of communities. In particular, gendered identities and divisions of labour in northern Canadian communities are poised to be dramatically altered by increasing labour demands, shifting time-use patterns, and intensifying income inequalities. Through a feminist poststructuralist discourse analysis of print media coverage of gendered issues in Fort McMurray, and semi-structured interviews with thirty-two women working in either the male-dominated oil sector or the female-dominated social services sector, this dissertation examines how women in Fort McMurray, Alberta—the host community for the Athabasca oil sands—negotiate their identities and make sense of the opportunities and challenges associated with the recent oil boom. Drawing on materialist feminist and feminist poststructuralist theory, this dissertation first elaborates a comprehensive analytical framework for investigating gender in the context of natural resource extraction. This framework contends that gendered identities are inherently multiple, and divisions of labour are embedded in particular temporal and spatial contexts. Furthermore, this framework examines discursive and material contradictions in diverse gendered experiences of resource extraction in order to move beyond universalizing gendered interests and identities. Second, this dissertation examines how discursively constructed female subject positions in local and global print media over the past decade adopt a frame of frontier masculinity. I demonstrate that these subject positions become resources upon which women in Fort McMurray draw on to negotiate their identities in ways that perpetuate a sense of dependency and anomalousness. Finally, I explore how neoliberal discourses of individualism and meritocracy provide a potential site of resistance to hegemonic frontier masculinity in women’s narratives of their opportunities and challenges. However, I ultimately argue that neoliberal discourses and practices do not prove transformative of gendered identities and divisions of labour because women are only able to partially engage with neoliberal subjectivity, which neglects collective interests and wellbeing.

Organisations operating in today's market are facing an upcoming shift in workforce demographics. A majority of today's current workforce belong to the Baby Boomer generation (individuals born between 1946 and 1964). Many of these workers have already reached retirement age with many more reaching retirement age in the near future. The workers who are next in chronological line to fill the vacancies created by these departures belong to Generation X. There has been much speculation in the popular press concerning these workers, their work histories, and their workplace expectations. There has also been extensive study of the employment relationship (the psychological contract), a worker's assessment of that relationship, and the outcomes associated with it. However, there is no model directly tying worker experiences to the psychological contract and in turn outcomes of the psychological contract. This case study applied qualitative and quantitative methodologies to investigate the role work experiences play in the formation of the psychological contract with a present employer and the outcomes associated with it. Survey data were collected and in-depth personal interviews were completed with 66 Generation X middle level managers working for one of Canada's top employers competing in the knowledge sector. Findings suggest that several key work experiences in the labour market as well as experiences with a present employer are influential in perceptions of the relationship employees have with their employer, how they assess that relationship, and ultimately the outcomes of engagement and trust. The study concludes with: (1) a model illustrating the relationships between workers' experiences and the psychological contract process, and (2) a typology of worker types based on the effects of previous work experiences and perceptions of experiences with a current employer.

My thesis examines the role and regulation of private, for-profit employment agencies in the British Columbia labour market with respect to the recruitment of temporary foreign workers. In it, I reviewed the historical origins of employment agency legislation in Canada. I go on to describe Canada’s Temporary Foreign Worker Program in connection with the transfer of federal immigration authority to the provinces. I also present a case study demonstrating how temporary foreign workers are recruited for the Live-in Caregiver Program in British Columbia, and use the study as a basis for comparing British Columbia’s employment agency legislation with the agency licensing regimes in the other Western Provinces. I conclude that Manitoba’s recent Worker Recruitment and Protection Act frames a best practice model for the protection of foreign workers during the recruitment process, and I encourage other provinces like British Columbia to develop and legislatively frame a similar set of best practices.

Historically, teachers’ unions have been some of the major organizational sites of social justice leadership in K-12 education (Kuehn, 2007; M. Murphy, 1990; Urban, 1982), but until the mid 1990s, the term “social justice unionism” (Peterson & Charney, 1999) had little currency in teacher union circles. The purpose of this qualitative case study was to examine the concept of social justice unionism in context. In particular, I asked how teacher union activists contributed and responded to the institutionalization of social justice in their organization. I used a critical constructionist (Ball, 1987; Berger & Luckmann, 1966; D. E. Smith, 1987) perspective to analyze 25 career history (Goodson, 1994) interviews with teachers, staff and elected officials affiliated with the British Columbia Teachers’ Federation between 1967 and 2007, and found that successive generations of union-involved activists dedicated to labour solidarity, feminism, multiculturalism, anti-colonialism and anti-homophobia used networks of like-minded colleagues to counter bureaucratic norms within their organization, the education system and society. A qualitative depiction of these changes suggests that they were layered, multi-dimensional and uneven. They played out on a contested, uphill gradient shaped, but not determined, by four factors: the organizational prioritization of teacher welfare over social justice; historically persistent micro-political struggles between two federation caucuses; the centralizing tendencies of union leadership in response to the provincial government’s centralization of educational authority; and broader ruling relations in Canadian society. Still, despite this uphill gradient, all activist networks left a durable trace on federation history. The major significance of this finding for critical theorists and social justice activists is a modestly hopeful alternative to the traditional conceptions of change embedded in organizational theory: revolution, evolution or despair.

This thesis explores the role played by law in the current breakdown of the employment pension system, focusing on the legal status of pension plans within the employment relationship, and on the way lawmakers have defined, shaped and enforced employee pension rights. It traces the legal status of employment pensions from their 19th Century characterization as gifts to reward employees for long and faithful service, to their current 21st Century construction as terms of the contract of employment. The thesis argues that Canadian lawmakers within all three legal regimes structuring rights and obligations within the employment relationship – the common law, collective bargaining law and statute law – have contributed significantly to the overall dysfunction of the system by cultivating both substantive and procedural legal rules that locate critical issues concerning the scope, design, durability and distribution of employee pension rights within the control of employers. Predictably, Canadian employers have used that control to shape pension plans to meet their distinct business needs, needs that frequently collide with worker needs and expectations for good pensions. Even in the heyday of the ‘Fordist’ work structures that fostered employment pension plans, the system delivered benefits very unequally, privileging the interest of elite workers who fit the ‘male breadwinner’ mould, and failing to provide adequate and secure pensions for the majority of Canadian workers. Changes in the organization of work in Canada, including trends towards more precarious work, will continue to exacerbate the problems inherent in the system, escalating its distributional inequalities. In the current round of pension law reform, Canada’s policy makers should abandon the effort to repair a system which is flawed at its core, and should instead seek a new foundation for pensions outside the employment relationship, a foundation which will not subordinate the pension interests of workers to the business interests of employers.

My thesis explores the knowledge, subjectivities and work performances that activist social workers bring to their practice in Ontario, Canada during a period of workplace restructuring that includes cuts to services, work intensification, increased surveillance and the evolving discourses of neoliberalism. A key aspect of my dissertation is the exploration of tensions between the attachments, desires and aspirations of the activist social work self and what that self must do every day to get by. I am interested in how it is that social workers produce and maintain their sense of identities – their integrity, ethics and responsibilities as activists – while also managing to navigate the contradictions of restructured workplaces. My aim is to understand not how power in the form of restructuring policies is imposed on people, but rather, how power acts through subjects who find themselves both implicated in, and struggling to resist neoliberal restructuring. My research lens draws on Michel Foucault’s ideas about governmentality and on feminist poststructural, critical race, and postcolonial theories. I use these theories to see neoliberal strategies of rule as working in diffuse ways through social and health service workplaces, encouraging service providers to see themselves as individualized and active subjects responsible for particular performances that enact specific types of change. My research findings reveal that activist social workers respond to neoliberal strategies of rule in multiple ways while constituting themselves through a variety of competing discourses that exist in their lives. Social workers subjectivities appear to be produced through a range of discourses drawn from their family histories, unique biographies and the intersections of socially produced distinctions that are based on gender, race, class, sexuality, age and nationalism. My dissertation traces some of the many ways that social workers position themselves within and beyond the changing context of neoliberalism. In doing so, my research reveals tentative pathways for building critical resistance practices and suggests future social welfare measures that are based on social justice and equity.

Call centres have in the last three decades come to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. From telemarketing to tele-health services, to credit card assistance, and even emergency response systems, call centres function as a nexus mediating technologically enabled labour practices with the commodification of services. Because of the ubiquitous nature of the call centre in post-industrial capitalism, the banality of these interactions often overshadows the nature of work and labour in this now-global sector. Advances in telecommunication technologies and the globalization of management practices designed to oversee and maintain standardized labour processes have made call centre work an international phenomenon. Simultaneously, these developments have dislocated assumptions about the geographic and spatial seat of work in what is defined here as the new international division of knowledge labour. The offshoring and outsourcing of call centre employment, part of the larger information technology and information technology enabled services sectors, has become a growing practice amongst governments and corporations in their attempts at controlling costs. Leading offshore destinations for call centre work, such as Canada and India, emerged as prominent locations for call centre work for these reasons. While incredible advances in technology have permitted the use of distant and “offshore” labour forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labour unions have responded to these changes in the global regimes of work by seeking to organize call centre workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call centre industries located in Canada and India, this dissertation contributes to research on post-industrial employment by using political economy as a juncture between development studies, critical communications, and labour studies.

Against the background of the global demographic shift towards an aging workforce and its impacts on the labour market and the economy in industrialized societies, this dissertation pinpoints six salient challenges for future litigation and policy-making in the area of labour and employment discrimination law. These include the global tendency towards abolishing mandatory retirement and increasing the eligibility age for pension benefits; legislative age-based distinctions; cost as a justification for age discrimination; performance appraisals of senior workers; and the duty to accommodate senior workers. At the core of each challenge lies a normative question regarding our conception of senior workers’ right to age equality, its importance and relative weight compared with other rights and interests. The aim of this dissertation is therefore to critically review the current understanding of this right and its moral and economic underpinning. Most notably, the dissertation contends that the prevailing conception of equality assessment (the Complete Lives Approach to equality), according to which equality should be assessed based on a comparison of the total share of resources obtained by individuals over a lifetime, has substantial implications for age discrimination discourse. As it uncovers the numerous difficulties with the complete lives approach, the dissertation develops an alternative: the Dignified Lives Approach to equality, according to which an individual should be treated with equal concern and respect, at any particular time and regardless of any comparison. The dissertation then articulates five essential principles founded in Dworkin’s notion of equal concern and respect: the principle of individual assessment, the principle of equal influence, the principle of sufficiency, the principle of social inclusion, and the principle of autonomy. When one of these principles is not respected at any particular time, a wrong is done, and the right to equality is violated. Next, the dissertation elucidates when and why unequal treatment of senior workers based on age does not respect each of these five principles and therefore constitutes unjust age discrimination. It demonstrates that senior workers’ right to age equality is a fundamental human right. Finally, it examines the above-mentioned challenges through the lens of the new Dignified Lives approach.

The last quarter of the nineteenth century is often referred to as the “Golden Age” of railroad building. More track was laid in this period in North America than in any other period. The building of railroads was considered synonymous with nation building and economic progress. Railway workers were the single largest occupational group in the period and among the first workers to be employed by large-scale, corporately owned and bureaucratically managed organizations. While there is a rich historiography regarding the institutional and everyday lives of railway workers and the corporations that employed them, the unit of analysis has been primarily bounded by the nation. These national narratives leave out the north-south connections created by railroads that cut across geo-political boundaries and thus dramatically increasing the flows of people, goods and services between nations on the North American continent. Does the story change if viewed from a continental rather than national perspective? Railroad Crossings tells the story of the people and places along the route of the Grand Trunk Railroad of Canada between Montreal, Quebec and Portland, Maine and the Atchison, Topeka and Santa Fe Railroad (and later of the Southern Pacific) between Benson, Arizona and Guaymas, Sonora. The study first takes a comparative view of the cross-border railroad development followed by a consideration of emerging patterns and practices that suggest a broader continental continuity. The evidence demonstrates that this broader continental continuity flows from the application of a certain “railroad logic” or the impact of the essence of railroad operations that for reasons of safety and efficiency required the broad standardization of operating procedures that in many ways rendered place irrelevant.

An examination of the recent and contemporary Québec labour union movement and its relationship with the nationalist cause might incline the observer to conclude that this powerful synthesis of what are in fact two separate sets of collective interests is a recent phenomenon sparked by Québec’s Quiet Revolution. In fact, these two aspects of collective and individual self and their expression through institutional forms have evolved together over the last two centuries. A further examination of the broader historical pattern demonstrates that aspects of shared linguistic and cultural identity have always at the very least qualified, and most often significantly muted expressions of working class interests and identity. In fact, save for a brief period from the Quiet Revolution to the first mandate of the Parti Québécois in 1976, working class collaboration with other class fractions in Québec ostensibly made in the greater interests of linguistic and cultural solidarity have generally cost the working classes a premium, while actually working to the benefit of other class partners. This historical pattern combined with the increasing influence of a neo-liberal ideological position within the Québec “state” leads to a certain conclusion: that there is an essential incompatibility between institutions calculated to represent working-class interests and movements founded upon a struggle for cultural recognition and the assertion of national interests. While the former seek the elimination or reduction of socio-economic differences, the latter seek only a cycling of dominant elites, resulting in the same dominant class relations under a different cultural elite fraction. --Author's abstract ---------------- An examination of Quebec labour unions and French Quebec's nationalist movement, which the author argues evolved together over a 200 year period. The author devotes one chapter to the "second wave of unionisation that washed over employees at Concordia University in the mid-1980s." During this period the university experienced the creation of approximately half a dozen unions over the span of a very few years in an institution that was comparatively lightly touched by the union experience previously. The author devotes another three chapters to the successive historical periods as they apply to the evolution of the labour movement in Quebec. One of these chapters deals with the first embryonic forms of working class representation couched within the context of "working men's associations," "benevolent societies" and the like, to genuine trade and labour unions after 1872 when the act of combination was decriminalised in Canada. Reference is made to English-speaking associations and societies during this early period, such as Quebec City's Ship Labourers' Benevolent Society, founded in 1857, by Irish workers. The author concludes with an examination of the cultural and linguistic divisions within Quebec's union movements. -- Summary by Brendan O'Donnell, Bibliography on English-Speaking Quebec

Cette thèse de maîtrise retrace les parcours des travailleurs impliqués dans la grève des mines d'or de Kirkland Lake de 1941-1942. À partir de l'examen des fiches d'embauche et de service de la société aurifère la plus importante à Kirkland Lake, la mine Lake Shore, il a été possible de reconstituer, jour après jour, le déroulement du conflit, en y retraçant les va-et-vient précis de tous les travailleurs présents. À l'évidence, les itinéraires reconstitués des travailleurs sont multiples et divergents. Qu'il soit un employé de bureau ou un mineur, chaque travailleur a eu un parcours propre pendant la grève et a été susceptible de modifier à lui seul la tournure des événements, en adoptant, par exemple, des comportements non solidaires, ou en décidant de poursuivre la grève après sa fin officielle.

The dominant representation of domestic work in the literature is quite negative, with uncaring employers, sexual, verbal, and physical abuse, and underpaid and overworked employees. However, the interviews conducted for this micro-study present an intriguingly different image. Young, immigrant Mennonite women who had come to Canada during the Second World War moved during the post-war period from their rural homes in the Fraser Valley, British Columbia, into the city of Vancouver. There, they were employed in domestic work and spent Thursday afternoons at the Maedchenheim, or girls’ home, with their peers. This thesis examines the disconnect between their accounts of domestic work and those of other domestics, with particular attention to how ethnoreligious understandings of gender, community, and survival informed my narrators’ memories and retellings of their experiences. It also explores whether the shift from a rural to an urban environment changed these women’s perceptions of their gender identity.

This dissertation traces a shift in the Communist Party of Canada, from the 1929 to 1935 period of militant class struggle (generally known as the ‘Third Period’) to the 1935-1939 Popular Front Against Fascism, a period in which Communists argued for unity and cooperation with social democrats. The CPC’s appropriation and redeployment of bourgeois gender norms facilitated this shift by bolstering the CPC’s claims to political authority and legitimacy. ‘Woman’ and the gendered interests associated with women—such as peace and prices—became important in the CPC’s war against capitalism. What women represented symbolically, more than who and what women were themselves, became a key element of CPC politics in the Depression decade. Through a close examination of the cultural work of two prominent middle-class female members, Dorothy Livesay, poet, journalist and sometime organizer, and Eugenia (‘Jean’ or ‘Jim’) Watts, reporter, founder of the Theatre of Action, and patron of the Popular Front magazine New Frontier, this thesis utilizes the insights of queer theory, notably those of Eve Kosofsky Sedgwick and Judith Butler, not only to reconstruct both the background and consequences of the CPC’s construction of ‘woman’ in the 1930s, but also to explore the significance of the CPC’s strategic deployment of heteronormative ideas and ideals for these two prominent members of the Party.

From the late 19th to the late 20th century, the cities and industries of the world became increasingly reliant on fireproof materials made from asbestos. As asbestos was used more and more in building materials and household appliances, its harmful effect on human health, such as asbestosis, lung cancer and mesothelioma, became apparent. The dangers surrounding the mineral led to the collapse of the industry in the 1980s. While the market demand and medical rejection of asbestos were international, they were also experienced in the mining and processing communities at the core of the global industry. In the town of Asbestos, Quebec, home of the largest chrysotile asbestos mine in the world, we can see how this process of market boom and bust shaped a fierce local cultural identity. This dissertation examines the global asbestos industry from a local perspective, showing how the people of Asbestos, Quebec had international reach through the work they did and the industry they continue to support today. This thesis explores how the boundaries between humans and the environment were blurred in Asbestos as a strong cultural identity was created through the interaction between people and the natural world. This work advances our understanding of the interdependence of the local-global relationship between resource industries and international trade networks, illustrating the ways it shapes communities and how communities shape it. Bringing bodies of land, human bodies, and the body politic of Asbestos, Quebec into the history of the global asbestos trade helps demonstrate how this local cultural identity grew to influence national policy and global debates on commodity flows, occupational health, and environmental justice.

Since well before the official endorsement of "peace, order and good government" in the British North America Act of 1867, Canada has understood itself as a peace keeping and socially-progressive collective. Both before and after the BNA Act, Canadian poets critiqued as well as celebrated this persistent national mythology, offering their poetry as social commentary and as impetus to change. This thesis considers the shifting understanding of the role of Canadian poets in shaping the nation and in establishing social justice. After tracing a history of theoretical understandings of social justice with specific attention to the arrival and evolution of such theory within Canada, the thesis reads poetry from before Confederation to the end of the Second World War in relation to its political and social moment. The first chapter investigates Canadian poetry from its beginnings to 1900, and through consideration of the poems of Alexander McLachlan, Isabella Valancy Crawford, Duncan Campbell Scott, and Archibald Lampman, among others, charts the persistent concern with what the historian Ian McKay calls "imagining otherwise;" that is, the desire to discover in Canada a place with the potential to envision alternatives, free from the hierarchies and injustices of the old world. These poets use the space of their work to reimagine labour and to explore the benefits of cooperation, and they persistently return to the role of the poet in crafting the just state they imagine. The second chapter turns to the Canadian modernist understanding of literary inheritance and re-creation Through a focus on F.R. Scott, the chapter considers the nation's artistic response to the Depression, as well as the influence of America's Federal One program, which extended employment to the nation's artists. The third chapter investigates modernist collectives in greater detail, reading the artistic and critical output of such artistic collaborations as Masses, Contemporary Verse, Preview and First Statement as challenges to the Canadian definition of artistic responsibility. Across the time periods considered, this thesis investigates ways in which poets balance idealism and pragmatism, commitments of form and content, and concern for the welfare of the individual and the wellbeing of the collective.

Competitive pressure and desire for success drive enterprises in general to involve in knowledge acquisition and dissemination activities that are becoming increasingly significant in the rapid changing and globalising economic world. In addition, with the increased mobility of information and the global labour force, knowledge and experience can be transferred instantaneously around the globe; thus, any advantage gained by one company can be eliminated by comparative improvements overnight. Therefore, the only comparative advantage a particular company will face will be its process of innovation – combining market and technology know-how with the resourceful talents of knowledgeable labour to solve a constant stream of competitive problems- and its ability to derive value from information. In this context, internal and external knowledge acquisition, intra-firm knowledge dissemination and management decisions taken in response to the significant information generated and subsequently filtered became the key factors of entrepreneurial success. This thesis explores how market orientation, learning orientation and entrepreneurial orientation systematically contribute to and are sources of competitive advantage in growth-oriented SMEs. The objective of this study was to investigate the likelihood of a growth-oriented enterprise established in Atlantic Canada to be involved in knowledge acquisition and dissemination activities and to succeed conditional on numerous internal and external factors. A ‘mixed-methods’ research approach was used in this study, comprised of: 1) a web-based questionnaire to study the knowledge management process and other aspects of entrepreneurial success and 2) ‘semi-structured’ interviews with a sample of the responding entrepreneurs. The findings suggest that knowledge management practices: external acquisition, intra-firm dissemination and responsiveness, do vary across the levels of entrepreneurial performance among the Atlantic Canadian SMEs investigated in the study. Having a market orientation and investing in human resources of the firm were found to be critical drivers of innovation leading to potential competitive advantage.