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A tribute to the most important people in government. The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. The first book to focus exclusively on the role of field-level public servants in Canada, Service in the Field examines the work they do and the relationship between field and head offices. As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrative reforms developed in the last few years. They highlight field officers' perceptions of the problems in the system and suggest ways to improve field office-head office relations and the operation of field offices generally. The authors' analysis is based on more than two hundred interviews with federal and provincial civil servants in all ten provinces, in the smallest hamlets and largest cities across Canada. Using extensive quotations from these interviews, the authors allow public servants to tell their own stories and, in so doing, provide examples of the application of systematic qualitative research to Canadian political science. --Publisher's description, Contents: Who Are These People and What Do They Do? -- Research Described -- "How We Do Things around Here" -- Service to the Public -- Workplace Environment -- Two Solitudes or One Big Happy Family? Dealing with Head Office -- Administrative Reform: How It Plays in the Field -- Bureaucrats Are People Too -- Where Do We Go from Here? Implications for Implementation and Management Theory.

Book available at Internet Archive to people with print disabilities: https://archive.org/details/serviceinfieldwo0000carr