Emerging Patterns of Collective Action in India’s Platform Economy: A Study of Drivers and Delivery Workers

Studying collective action in the platform economy against the backdrop of the informal economy in India, I make two arguments that show how work organization in the platform economy enables collective action and distinguishes it from the informal sector. First, I argue that platform work organization through algorithmic work allocation, high employer visibility and algorithmic rather than direct managerial control makes collective action possible. In the informal economy, layers of middlemen often obscure the employment relationship by denying workers a clear contender and the opportunity to develop relationships of solidarity. Second, platform workers address their demands to two targets: the platform company and the state. Informal worker unions have no single, identifiable employer and traditionally confine their demands to the state.

Publisher: Département des relations industrielles de l’Université Laval