Revisiting the Digital Assembly Line: New Perspectives on Call Centre Work

The article reviews and comments on the books, "Labour Markets and Identity on the Post-Industrial Assembly Line," by Anthony Lloyd, "Answer the Call: Virtual Migration in Indian Call Centres," by Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perèz, and "Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing," by Andrew J.R. Stevens.