Stress at work: A study of organizational-professional conflict and unmet expectations
Resource type
Authors/contributors
- Lait, Jana (Author)
- Wallace, Jean E. (Author)
Title
Stress at work: A study of organizational-professional conflict and unmet expectations
Abstract
This study examines how certain conditions of work affect human service workers' job stress. A model of organizational-professional conflict is proposed and assessed to determine how professional and bureaucratic conditions of work influence service providers' expectations and in turn their job stress. The model was tested using data from a survey of 514 human service providers in Alberta, Canada. The findings suggest that whether service providers' expectations are met is critical in explaining job stress. Professional conditions of work relating to working relationships and client interactions are key to fulfilling service providers' expectations, whereas bureaucratic conditions of work that reflect role conflict and excessive role demands are particularly stressful. An unexpected finding is that bureaucratization of procedures that may limit service workers' control over their work does not contribute significantly to their job stress.
Publication
Relations Industrielles
Volume
57
Issue
3
Pages
463-490
Date
Summer 2002
Language
English
ISSN
0034379X
Short Title
Stress at work
Accessed
3/10/15, 12:58 AM
Library Catalog
ProQuest
Rights
Copyright Universite Laval - Departement des Relations Industrielles Summer 2002
Citation
Lait, J., & Wallace, J. E. (2002). Stress at work: A study of organizational-professional conflict and unmet expectations. Relations Industrielles, 57(3), 463–490. http://www.erudit.org/revue/ri/2002/v57/n3/index.html
Link to this record