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The article reviews the book, "Authentic Indians: Episodes of Encounter From the Late-19th-Century Northwest Coast," by Paige Raibmon.

The article reviews the book, "Taxi! Cabs and Capitalism in New York City," by Biju Mathew.

The article reviews the book, "Tell the Court I Love My Wife: Race, Marriage and Law: An American History," by Peter Wallenstein.

The article reviews the book, "Discourses of Denial: Mediations of Race, Gender and Violence," by Yasmin Jiwani.

The article reviews the book, "Anna May Wong: From Laundryman's Daughter to Hollywood Legend," by Graham Russell Gao Hodges.

This paper discusses interactive service employment within the hospitality industry. Using research undertaken at a downtown hotel in a Canadian city, the paper examines front-line customer service workers engaged in guest interaction. It employs the concept of 'emotional labour', as developed by Hochschild, to illuminate not only managerial discourses, but also the work experiences of those women employed at the front desk (reception) and reservations. The women are shown to engage in intense and prolonged emotional labour, including having to routinely deal with 'irate guests'. The front office workers are shown to engage in covert resistance strategies in order to help them cope with the demands of the job including from aggressive guests. The paper also discusses the way that the work of women room attendants involved a guest interaction element, one that could involve doing emotional labour. The paper concludes by suggesting policy and further research implications, including on what the long-term effects of emotional labour might be.

This article reviews the book, "A Brief History of Neoliberalism," by David Harvey.

Societal rhetoric claims that the intellectual capital of workplaces must be leveraged if Canada is to compete in the "knowledge economy". To achieve this, however, employers must create work environments that are favorable to workers and conducive to learning. This paper uses a sample of 5800 Canadian workers from the Work and Lifelong Learning Survey and twenty interviews with Information Technology workers from the Education-Job Requirement Matching Project to focus on the relationship between worker control and learning engagement. The data show that increased levels of social and technical control are associated with increased worker engagement in formal courses, informal education (mentoring) and non-taught learning. This research has implications for job design that includes real and meaningful opportunities for worker input and agency into their own tasks and broader organizational decision-making. These results provide important information for future research regarding the inclusion and conceptualization of learning and job control constructs.

The results of a qualitative field investigation exploring how tripartite relationships affect disability accommodations are reported. Arbitration cases, in-depth interviews and other documentation are analyzed using grounded theory techniques. Four key categories emerge as contributors to difficult accommodations. The first category suggests that managerial reluctance and bias may stem from added workload or from questions about disability credibility. It further demonstrates how trust issues spill over to affect future accommodations. The second category, employee involvement, indicates that excluding the disabled employee from accommodation planning occurs frequently and has a negative affect on communication patterns, again damaging trust. The third category, ineffective investigation, highlights the difficulty managers have balancing confidentiality requirements: over-investigating illness legitimacy and under-investigating accommodation options. The final category, union-management climate, looks at union roles in accommodation and suggests that while unions often play a unique and positive role, substantial union-management animosity taints return-to-work efforts.

The article reviews the book, "Women's History in Global Perspective," edited by Bonnie Smith.

Bien que les valeurs au travail jouent un rôle important en gestion des ressources humaines, il n’existe actuellement aucun instrument de mesure des valeurs au travail reposant sur une structuration théorique. À partir des travaux de Schwartz, cette étude propose de valider un modèle de structuration des valeurs au travail à l’aide d’un inventaire des valeurs au travail (IVT). Pour ce faire, l’analyse multidimensionnelle est la procédure statistique privilégiée pour réaliser une telle démarche de validation conceptuelle du modèle théorique proposé. L’analyse de données provenant d’un échantillon de 174 professeurs québécois milite en faveur de ce modèle théorique qui balise un nouveau domaine de recherche en gestion des ressources humaines.

The article reviews the book, "Labor of Fire: The Ontology of Labor between Economy and Culture," by Bruno Gulli.

While working conditions in hotels and restaurants are known to consist of low pay, low status, exploitation of employees and lack of unionisation, little has been written in the UK about the specific experiences of ethnic minority and migrant workers. The article is based on research into the problems and experiences of ethnic minority and migrant workers in hotels and restaurants in three regions of England, consisting of in-depth interviews with 50 ethnic minority and migrant workers, plus additional key informant interviews. It argues that issues such as low pay, long hours, bullying, racial harassment, lack of opportunities for promotion and discrimination are problems affected by, or compounded by, respondents' ethnic backgrounds or migrant status. The article concludes that three key factors serve to differentiate the experience of ethnic minority and migrant workers in the sector: immigration status; working in the informal sector; discrimination in the labour market and employment.

Most East Asian auto transplants in North America are now a quarter-century or more old. This perspective should now allow their evolution from the original post-Fordist model and their impact on surrounding local and regional economies to be subjects for comparative analysis. This article seeks to contribute to this research task by assessing one joint venture and three auto transplants—the CAMI plant in Ingersoll, Ontario, the Toyota plant in Cambridge, Ontario, the Honda plant in Alliston, Ontario, and the Hyundai plant in Bromont. Based on fieldwork and interviews in Canada in 1991 and 2004, it seeks to evaluate the promise and fulfillment and the successes and shortfalls of these four plants as instruments of work reorganization and business management and as catalysts of local and regional economic development.

The article reviews the book "Working on Screen: Representations of the Working Class in Canadian Cinema," edited by Malek Khouri and Darrell Varga.

As an exploration of the childhood memories of working-class Ukrainians who grew up in Depression-era boarding houses (or houses with a few boarders) in Sudbury, Ontario, this paper treats the oral histories as the subject, not merely the method, of analysis and highlights, in particular, the gendered differences that emerge in the narratives of the men and women interviewed for this project. Moreover, this article argues that even within a politically polarized immigrant group such as the Ukrainians, where left/right, progressive/ nationalist, and secular/religious splits were so pronounced, and thus central to shaping the histories and historiographies of both camps, it was the influence of dominant gender roles rather than politics, religion, or ideology that most directly informed the differing memories of experience that men and women had of growing up Ukrainian and working class in Sudbury. In particular, this article focuses on informants' recollections regarding three areas of activity that were part of everyday boarding house life: children's relationships with male boarders, their domestic chores, and leisure activities.

Health sector reform of the 1990s affected most health care workers in Ontario and in other provinces. As a result of organizational changes, many workers experienced work intensification. This paper examines the associations between work intensification, stress and job satisfaction focusing on nurses in three teaching hospitals in Ontario. Data come from our 2002 survey of 949 nurses who worked in their employing hospital since the early 1990s when the health sector reform era began. Results show that nurses feel their work has intensified since the health sector reform of the 1990s, and work intensification contributed to increased stress and decreased job satisfaction. Results provide empirical support to the literature which suggests that work intensification has an adverse effect on workers’ health and well-being, and work attitudes.

Cet article propose une analyse des conduites d’investissement de travailleurs et travailleuses dans les différents domaines de leur existence. S’inspirant de l’approche du parcours de vie (life course), il s’appuie sur une enquête qualitative conduite au Québec auprès de 78 salariés âgés de 45 ans et plus, en situation d’emploi atypique depuis au moins trois ans. Les résultats mettent d’abord en évidence le large éventail des conduites observées. Ils montrent aussi la diversité des rapports à l’âge et à l’avenir professionnel des sujets. La prise en compte de ce regard subjectif porté par les travailleurs sur leur étape de vie et leur situation professionnelle s’avère éclairante pour interpréter la diversité des conduites d’investissement observées. Dans une perspective complémentaire, l’article examine dans quelle mesure ces différentes conduites sont statistiquement associées à quelques variables sociobiographiques et de situation professionnelle.

This article examines some of the strategies and success of the UNITE HERE! union in its ongoing Hotel Workers Rising: Lifting One Another Above the Poverty Line campaign in the United States and Canada. This unique campaign has generated national attention in both the United States and Canada about issues facing hotel workers, including how changes in corporate policies aimed at pleasing the consumer - such as the shift to 'heavenly' beds - has had deleterious consequences for Room Attendants in terms of back injuries from lifting heavier mattresses. How successful has the UNITE HERE! been so far in terms of securing new contracts? What about in terms of organizing urban, suburban, and rural hotel employees? What barriers do unions face when organizing hotel workers? What does comparing union density rates in the hotel sector across cities reveal? After beginning to address some of these questions, this article concludes by providing some policy recommendations.