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Tears at Work: Gender, Interaction, and Emotional Labour
Resource type
            
        Author/contributor
                    - Soares, Angelo (Author)
 
Title
            Tears at Work: Gender, Interaction, and Emotional Labour
        Abstract
            For a long time, it has been believed that it is possible to leave our emotions at the threshold of the workplace. This excessively simplifies the complexity and heterogeneity of work, leading to an underestimation of the effects of work on health. Our objective is to understand one particular form of the expression of workers’ emotions: crying at work, which may be linked to an excess of emotional labour or to the impossibility of its achievement. Thus, differences between male and female crying, at least at work, may be explained not only by a gendered socialisation of individuals, but also by the sexual division of emotional labour. This imposes an emotional overload on women, since a more intensive management of emotions is demanded of them at work.
        Publication
            Just Labour: A Canadian Journal of Work and Society
        Volume
            2
        Pages
            36-44
        Date
            Spring 2003
        Citation
            Soares, A. (2003). Tears at Work: Gender, Interaction, and Emotional Labour. Just Labour: A Canadian Journal of Work and Society, 2, 36–44. http://www.justlabour.yorku.ca/volume2/pdfs/soares.pdf
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