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Servitude with a Smile: A Re-Examination of Emotional Labour
Resource type
Author/contributor
- Chong, Patricia (Author)
Title
Servitude with a Smile: A Re-Examination of Emotional Labour
Abstract
Examines the intersectionality of emotional labour in terms of gender, race and class processes. The study is based on the literature arising from Hochschild's "The Managed Heart: Commercialization of Human Feeling" (1983).
Publication
Just Labour: A Canadian Journal of Work and Society
Volume
14
Pages
177-185
Date
Autumn 2009
Notes
Abstract by Desmond Maley.
Citation
Chong, P. (2009). Servitude with a Smile: A Re-Examination of Emotional Labour. Just Labour: A Canadian Journal of Work and Society, 14, 177–185. http://www.justlabour.yorku.ca/volume14/pdfs/ss_06_chong_press.pdf
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