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Working the Phones: Control and Resistance in Call Centres

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Resource type
Journal Article
Author/contributor
Title
Working the Phones: Control and Resistance in Call Centres
Abstract
The article reviews the book, "Working the Phones: Control and Resistance in Call Centres," by Jamie Woodcock.
Publication
Canadian Journal of Sociology
Date
2018
Volume
43
Issue
1
Pages
105-108
DOI
10.29173/cjs29442
URL
https://journals.library.ualberta.ca/cjs/index.php/CJS/article/view/29442
Accessed
10/26/21, 5:28 PM
ISSN
1710-1123
Language
English
Citation
Crowley, M. (2018). Working the Phones: Control and Resistance in Call Centres. Canadian Journal of Sociology, 43(1), 105–108. https://doi.org/10.29173/cjs29442
Link to this record
http://labourstudies.ca/lsi/9UQIJCGJ