Full bibliography

[This report] draws on Statistics Canada data and broad academic literature to present a conceptual and empirical profile of the Ontario’s service class. We define the ‘service class’ as an occupational grouping of typically low-pay service jobs. This term was developed by Richard Florida as part of his framework for understanding creativity-led economic growth; however, it is a concept developed in counterpoint to the creative class, and has been neglected in recent research and policy debates.