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When SAMS Met "ad hoc": Work Organization and Stress at ODSP
Resource type
Author/contributor
- Lewchuk, Wayne (Author)
Title
When SAMS Met "ad hoc": Work Organization and Stress at ODSP
Abstract
This report is a study of occupational health and safety conditions at Ontario Disability Support Program (ODSP) offices in the wake of two sets of changes: The reorganization of work associated with the Modernized Service Delivery Model (MSDM) introduced in 2010 (commonly referred to as Modernization), and the 2014 implementation of the Social Assistance Management System, a new computer system knowns as SAMS. As I crossed Ontario interviewing ODSP workers and read dozens of pages of comments workers added to their online survey, I heard and read numerous stories of frustration and disappointment with the changes, frustrations that were negatively affecting the health of workers. However, I also heard how many ODSP workers had been looking forward to these changes.
Place
Toronto
Institution
Ontario Public Service Employees Union
Date
2016
Pages
56 pages
Language
English
Accessed
7/25/19, 5:25 AM
Citation
Lewchuk, W. (2016). When SAMS Met “ad hoc”: Work Organization and Stress at ODSP (p. 56 pages). Ontario Public Service Employees Union. https://opseu.org/news/when-sams-met-ad-hoc-work-organization-and-stress-odsp
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