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When SAMS Met "ad hoc": Work Organization and Stress at ODSP
Resource type
Author/contributor
- Lewchuk, Wayne (Author)
Title
When SAMS Met "ad hoc": Work Organization and Stress at ODSP
Abstract
This report is a study of occupational health and safety conditions at Ontario Disability Support Program (ODSP) offices in the wake of two sets of changes: The reorganization of work associated with the Modernized Service Delivery Model (MSDM) introduced in 2010 (commonly referred to as Modernization), and the 2014 implementation of the Social Assistance Management System, a new computer system knowns as SAMS. As I crossed Ontario interviewing ODSP workers and read dozens of pages of comments workers added to their online survey, I heard and read numerous stories of frustration and disappointment with the changes, frustrations that were negatively affecting the health of workers. However, I also heard how many ODSP workers had been looking forward to these changes.
Place
Toronto
Institution
Ontario Public Service Employees Union
Date
July 21, 2016
Pages
56 pages
Language
en
Short Title
When SAMS Met "ad hoc"
Accessed
7/25/19, 5:25 AM
Citation
Lewchuk, W. (2016). When SAMS Met “ad hoc”: Work Organization and Stress at ODSP (p. 56 pages). Ontario Public Service Employees Union. https://opseu.org/news/when-sams-met-ad-hoc-work-organization-and-stress-odsp
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