Fordism at Work in Canadian Coffee Shops

Although many areas of work today are characterized by post-Fordist principles, there are still significant numbers of workplaces that have adapted and continue to operate using a Fordist model, and in particular, low-paying service industries that rely on a largely female and part-time labour force. This paper explores how the Fordist model has been adapted and extended within the Canadian coffee shop franchise industry. Qualitative interviews were conducted with staff and managers in selected coffee shops to gain a better understanding of how work is organized and managed in this industry.