Job Standardization and Employee Voice

An organization expects its employees to comply with job standardization to improve its production efficiency, while also expecting them to make suggestions to improve their job performance. Are the two goals compatible? Does job standardization turn employees into active speakers or stifled ones? This study is about how and why job standardization influences employee voice. I use conservation of resources (COR) theory to articulate competing hypotheses and a mediating process for the individual mechanism of employees’ role orientation in their job. In a three-wave panel survey, 232 employees completed questionnaires. The results are consistent with the resource conservation argument of COR theory: job standardization is resource-depleting and tends to narrow the role orientation of employees, who thus focus on resource conservation to fulfill job requirements and are in turn less likely to consume resources and voice suggestions. This study provides a specific, job-related way for managers to keep employee voice from being stifled or ignored. Job standardization should consider the relative importance of employee voice and be classified as discipline-related or job-content-related.

Publisher: Département des relations industrielles de l’Université Laval