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Organizing Call Centres: The Steelworkers' Experience
Resource type
Authors/contributors
- Kumar, Pradeep (Editor)
- Schenk, Christopher Robert (Editor)
- Guard, Julie (Author)
- Garcia-Orgales, Jorge (Author)
- Steedman, Mercedes (Author)
- Martin, D'Arcy (Author)
Title
Organizing Call Centres: The Steelworkers' Experience
Abstract
Case study of efforts [by the United Steelworkers] to organize Omega Direct Response, a call centre in Sudbury, Ontario. The study shows that, by working together, rank-and-file workers as inside organizers and experienced professional organizers can develop winning strategies that can enable unions to organize hard to organize workplaces. The paper also includes perspectives from a conference on organizing call centres held in Toronto in September 2003. --Editors' introduction
Book Title
Paths to Union Renewal: Canadian Experiences
Place
Peterborough, Ont.
Publisher
Broadview Press
Date
2006
Pages
277-292
Language
English
ISBN
1559130587
Library Catalog
laurentian.concat.ca
Call Number
HD 6524 P38 2006
Citation
Guard, J., Garcia-Orgales, J., Steedman, M., & Martin, D. (2006). Organizing Call Centres: The Steelworkers’ Experience. In P. Kumar & C. R. Schenk (Eds.), Paths to Union Renewal: Canadian Experiences (pp. 277–292). Broadview Press. https://www.researchgate.net/publication/334539872_Chapter_16_Organizing_Call_Centres_The_Steelworkers’_Experience
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