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Among the recent measures undertaken in Canada to adapt the public sector to the 'new economy' in order to maintain or enhance economic competitiveness on an international level has been the adoption of new technologies and e-government, affecting both labour processes and service delivery. All three levels of government – municipal, provincial, and federal – have adopted 'virtual service techniques'. This paper examines telemediated processes and new work arrangements in the public sector and raises questions regarding the impact on workers and their trade unions, working conditions, service delivery, and social citizenship.
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The article reviews the book, "On the Front Line: Organization of Work in the Information Economy," by Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, and May Tam.
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Announcement of suspension of the publication and a retrospective.
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This paper explores the impact of the adoption of neoliberal economic policies and practices on public sector jobs within the Canadian Federal government. In recent years, employment in the public sector has been increasingly shifted to a call-centre format, thereby transforming the working conditions of public servants as well as access to services enjoyed by Canadians. By adopting work practices, technologies and managerial techniques usually found within the private sector, we argue that the call-centre format fundamentally transforms the notion of public 'service' from secure employment and a dynamic career to that of a routine, Taylorised job. In this process, standardised interactions redefine the notion of public service and the role of the public servant.
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As a result of concerns around declining memberships and the growth of precarious employment in recent years, unions have sought to expand their jurisdictions and organize groups of workers who have typically resisted collective bargaining. Research on union renewal has examined working conditions and workplace structures that may give rise to successful organizing campaigns. In this paper we examine working conditions amongst non-unionized same-day messengers working in Toronto, Canada. The research team conducted 143 semi-structured interviews with bikers, drivers and walkers who work primarily for local courier companies. We find that although same-day couriers are typically treated as ‘independent contractors’, they are dependent on brokers, and precariously employed, with unpredictable income and hours of work. Though this group would benefit substantially from unionization, especially organized on a sector-wide basis, their attitudes and culture combined with the structure of the local industry create substantial impediments to organizing.
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This collection of original essays investigates the social, political, and economic transformations associated with the emergence of the so-called new economy, and their impact on the organization of work within Canada. Essays in the book discuss the ways in which new management strategies, new communication technologies, and efforts to revitalize the labour movement have transformed the Canadian workplace. Focusing on changes in work organization, individuals' expectations regarding work, and the institutional support provided for workers and their families, the text constructs a critical analysis of the "new economy" in order to identify both the potential for quality work experiences and the ways in which the organization of work remains a profound social problem. --Publisher's description
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Interrogating the New Economy is a collection of original essays investigating the New Economy and how changes ascribed to it have impacted labour relations, access to work, and, more generally, the social and cultural experiences of work in Canada. Based on years of participatory research, sector-specific studies, and quantitative and qualitative data collection, the work accounts for the ways in which the contemporary workplace has changed but also the extent to which older forms of work organization still remain. The collection begins with an overview of the key social and economic transformations that define the New Economy. It then illustrates these transformations through examples, including essays on wine tourism, the regeneration of mining communities, the place of student workers, and changes in the public service workplace. It also addresses unions and their responses to the restructuring of work, as well as other forms of resistance. --Publisher's description
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The Shifting Landscape of Work is a contributed text that explores contemporary issues pertaining to labour in the context of race, class, age, economics, and gender, presented from a left-of-center perspective. All of the contributors are well known and respected scholars in their field of research. The authors challenge students to think about the dynamics of the labour market, including the realities of unpaid work and the impact of structural shifts in societal power relations. --Publisher's description
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