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Among the recent measures undertaken in Canada to adapt the public sector to the 'new economy' in order to maintain or enhance economic competitiveness on an international level has been the adoption of new technologies and e-government, affecting both labour processes and service delivery. All three levels of government – municipal, provincial, and federal – have adopted 'virtual service techniques'. This paper examines telemediated processes and new work arrangements in the public sector and raises questions regarding the impact on workers and their trade unions, working conditions, service delivery, and social citizenship.
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The article reviews the book, "On the Front Line: Organization of Work in the Information Economy," by Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, and May Tam.
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Announcement of suspension of the publication and a retrospective.
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Takes note of the Open Statement signed by over 120 scholars on unionization and economic and social well-being of Canadian. Introduces the theme: of the issue: the U.S. Employee Free Choice Act and its implications for Canada, including critical reviews of Anne Layne-Farrar's argument that unionization has undermined Canadian labour market performance.
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This paper explores the impact of the adoption of neoliberal economic policies and practices on public sector jobs within the Canadian Federal government. In recent years, employment in the public sector has been increasingly shifted to a call-centre format, thereby transforming the working conditions of public servants as well as access to services enjoyed by Canadians. By adopting work practices, technologies and managerial techniques usually found within the private sector, we argue that the call-centre format fundamentally transforms the notion of public 'service' from secure employment and a dynamic career to that of a routine, Taylorised job. In this process, standardised interactions redefine the notion of public service and the role of the public servant.
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As a result of concerns around declining memberships and the growth of precarious employment in recent years, unions have sought to expand their jurisdictions and organize groups of workers who have typically resisted collective bargaining. Research on union renewal has examined working conditions and workplace structures that may give rise to successful organizing campaigns. In this paper we examine working conditions amongst non-unionized same-day messengers working in Toronto, Canada. The research team conducted 143 semi-structured interviews with bikers, drivers and walkers who work primarily for local courier companies. We find that although same-day couriers are typically treated as ‘independent contractors’, they are dependent on brokers, and precariously employed, with unpredictable income and hours of work. Though this group would benefit substantially from unionization, especially organized on a sector-wide basis, their attitudes and culture combined with the structure of the local industry create substantial impediments to organizing.