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Among the recent measures undertaken in Canada to adapt the public sector to the 'new economy' in order to maintain or enhance economic competitiveness on an international level has been the adoption of new technologies and e-government, affecting both labour processes and service delivery. All three levels of government – municipal, provincial, and federal – have adopted 'virtual service techniques'. This paper examines telemediated processes and new work arrangements in the public sector and raises questions regarding the impact on workers and their trade unions, working conditions, service delivery, and social citizenship.
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The article reviews the book, "On the Front Line: Organization of Work in the Information Economy," by Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, and May Tam.
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Announcement of suspension of the publication and a retrospective.
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This paper explores the impact of the adoption of neoliberal economic policies and practices on public sector jobs within the Canadian Federal government. In recent years, employment in the public sector has been increasingly shifted to a call-centre format, thereby transforming the working conditions of public servants as well as access to services enjoyed by Canadians. By adopting work practices, technologies and managerial techniques usually found within the private sector, we argue that the call-centre format fundamentally transforms the notion of public 'service' from secure employment and a dynamic career to that of a routine, Taylorised job. In this process, standardised interactions redefine the notion of public service and the role of the public servant.
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The restructuring of the economy of Canada continued at a quick pace throughout the recession of the early 1990s. Challenges are faced by unions and their leaders as the workplace undergoes major reorganization as a result of recent economic policy, unrelenting global competition, and political uncertainty. Interviews were conducted with senior and upper middle-level leaders of 8 unions in Ontario in 1992. Interview data were supplemented with an examination of documents. All the union leaders argued that the basic roles of unions and their members' expectations of their unions have not changed despite transformations in the composition of the membership and changes in the structure of the workplace and the economy. Union leaders generally see the importance of the union's involvement in local affairs, but are cautious about their particular union's place in social movements. All leaders agreed that the present climate for labor-management negotiations is adversarial and increasingly contentious.
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As a result of concerns around declining memberships and the growth of precarious employment in recent years, unions have sought to expand their jurisdictions and organize groups of workers who have typically resisted collective bargaining. Research on union renewal has examined working conditions and workplace structures that may give rise to successful organizing campaigns. In this paper we examine working conditions amongst non-unionized same-day messengers working in Toronto, Canada. The research team conducted 143 semi-structured interviews with bikers, drivers and walkers who work primarily for local courier companies. We find that although same-day couriers are typically treated as ‘independent contractors’, they are dependent on brokers, and precariously employed, with unpredictable income and hours of work. Though this group would benefit substantially from unionization, especially organized on a sector-wide basis, their attitudes and culture combined with the structure of the local industry create substantial impediments to organizing.
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This paper examines Ontario Labour Relations Board decisions regarding the inclusion of part-time workers in bargaining units front 1976 to 1986.
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