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This report is a study of occupational health and safety conditions at Ontario Disability Support Program (ODSP) offices in the wake of two sets of changes: The reorganization of work associated with the Modernized Service Delivery Model (MSDM) introduced in 2010 (commonly referred to as Modernization), and the 2014 implementation of the Social Assistance Management System, a new computer system knowns as SAMS. As I crossed Ontario interviewing ODSP workers and read dozens of pages of comments workers added to their online survey, I heard and read numerous stories of frustration and disappointment with the changes, frustrations that were negatively affecting the health of workers. However, I also heard how many ODSP workers had been looking forward to these changes.
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This paper explores worker resistance at the point of production, and how the terrain of workplace control is both different and more ambiguous for workers in precarious employment compared to that of workers in secure employment. For the most part, this is the story of unorganized workers who face their employers without the protection of a formal union. The main focus of this study is the individualized, informal, and under-the-radar strategies that workers employ to shape workplace outcomes, and how these strategies might translate into broader collective action.
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Drawing on qualitative interview data from case studies in Scotland and Canada in the post 2008 era, this article explores the impact of austerity policies on the conditions and experience of employment in two nonprofit social service agencies and their shifting labour process. Despite differences in context, the article finds a similarity of experience of austerity-compelled precarity at several levels in the agency. This precarity increased management control and evoked little resistance from employees. These findings contribute to our understanding of austerity as articulated differently in different contexts, but experienced similarly at the front lines of care work.
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Background: Although worker representation in OHS has been widely recognized as contributing to health and safety improvements at work, few studies have examined the role that worker representatives play in this process. Using a large quantitative sample, this paper seeks to confirm findings from an earlier exploratory qualitative study that worker representatives can be differentiated by the knowledge intensive tactics and strategies that they use to achieve changes in their workplace. Methods: Just under 900 worker health and safety representatives in Ontario completed surveys which asked them to report on the amount of time they devoted to different types of representation activities (i.e., technical activities such as inspections and report writing vs. political activities such as mobilizing workers to build support), the kinds of conditions or hazards they tried to address through their representation (e.g., housekeeping vs. modifications in ventilation systems), and their reported success in making positive improvements. A cluster analysis was used to determine whether the worker representatives could be distinguished in terms of the relative time devoted to different activities and the clusters were then compared with reference to types of intervention efforts and outcomes. Results: The cluster analysis identified three distinct groupings of representatives with significant differences in reported types of interventions and in their level of reported impact. Two of the clusters were consistent with the findings in the exploratory study, identified as knowledge activism for greater emphasis on knowledge based political activity and technical-legal representation for greater emphasis on formalized technical oriented procedures and legal regulations. Knowledge activists were more likely to take on challenging interventions and they reported more impact across the full range of interventions. Conclusions This paper provides further support for the concepts of knowledge activism and technical-legal representation when differentiating the strategic orientations and impact of worker health and safety representatives, with important implications for education, political support and recruitment.
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