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This article examines workers’ experiences with a union characterized by a social unionist framing and repertoire in the political realm and bureaucratic servicing of problems in the workplace realm. It analyzes interviews with members and officials about union strategies within privatized homecare predominately provided by immigrant women in Toronto. Workers report both consensual and tense relations with clients prompting them to praise their union’s political strategies yet criticize its limited workplace support. Findings indicate the importance of framing and repertoire that connect quality work with quality care, yet indicate a complex labor process that requires more conceptual and strategic attention.