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The paper explores the distinctive regulatory space in which care workers' wages and conditions are determined. It draws on a case study of the non-profit sector of Toronto illustrated by the experience of four social services agencies located there. In doing so it examines the intersection between industrial regulation and practice, and other regulatory constraints or mechanisms identified by Lessig (1988). In community services these mechanisms include funding models, the gendered social norms that presume and underpin the valuation of paid care work and the organization of care work in diverse care settings. It is the mix of these regulatory forces and the specific contexts within which they interact that effect particular wage and non-wage outcomes for care work.
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Since the mid-1980s, the nonprofit social services sector has been promoted as an option for cheaper and more flexible delivery of services. In order to comply with government standards and funding requirements, the sector has been subject to ongoing waves of restructuring and the introduction of new private market-like, outcomes-based management models, such as New Public Management. This article explores ways in which nonprofit social services sector workers experience their work as highly fragmented. Drawing on case studies completed as part of a larger project addressing restructuring in the nonprofit social services sector in Scotland, New Zealand, Australia and Canada, we examine three key aspects shaping work in the nonprofit social services sector: 1) workers’ experience of managerialism; 2) gendered strategies drawn on by workers in the agencies studied; and 3) union strategies in the nonprofit social services sector, as well as within individual workplaces. Conclusions focus on contributions to understanding managerialism as a strong but fragmented project in which even weak union presence and the willingness of the predominantly female workforce to sacrifice to provide care for others ensure that some level of social solidarity endures.
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We studied 14 universities across Canada and Australia to examine how the COVID-19 crisis, mediated through management strategies and conflict over financial control in higher education, influenced workers’ job security and affective outcomes like stress and happiness. The countries differed in their institutional frameworks, their union density, their embeddedness in neoliberalism and their negotiation patterns. Management strategies also differed between universities. Employee outcomes were influenced by differences in union involvement. Labour cost reductions negotiated with unions could improve financial outcomes, but, even in a crisis, management might not be willing to forego absolute control over finance, and it was not the depth of the crisis that shaped management decisions.
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