Labour Studies Index

Resistance as emotional work: the Australian and Canadian non-profit social services: Resistance as emotional work

Document type Article
Author Baines, Donna
Journal Industrial Relations Journal
Volume 42
Date 2011 03
ISSN 0019-8692
Pages 139-156
URL http://doi.wiley.com/10.1111/j.1468-2338.2011.00616.x

Abstract

Drawing on data collected as part of a larger qualitative study of the experience of restructuring in the non‐profit social services in Canada and Australia, this article argues that resistance, including social unionism, is often a complex form of emotional labour and a source of deep satisfaction for care workers in the non‐profit social services.