Labour Studies Index

Updated: 2022-05-16

Users / Patients as Industrial Relations Actors: A Structurationist Analysis

Document type Article
Author Bellemare, Guy
Author Briand, Louise
Author Havard, Christelle
Author Naschberger, Christine
Journal Relations Industrielles / Industrial Relations
Volume 73
Date 2018 Summer
ISSN 0034-379X
Pages 486-516


This paper proposes a structurationist model that revises the notion of actors in industrial relations (Bellemare, 2000), reconsiders the frontiers of the industrial relations system (Bellemare and Briand 2006, Legault and Bellemare, 2008) and encompasses the developments of "life politics." This model is illustrated by the influence of users/patients on the work organization and governance bodies of a University Hospital in France, as well as on the health care system (public policies, research priorities, etc.).