| Document type | Article |
|---|---|
| Author | Laflamme, Marcel |
| Journal | Relations Industrielles / Industrial Relations |
| Volume | 50 |
| Date | 1995 |
| ISSN | 0034-379X, 1703-8138 |
| Pages | 670 |
| URL | http://id.erudit.org/iderudit/051045ar |
The article reviews the book, "La qualité totale: nouvelle panacée du secteur public ?," by Gérard Éthier.