Labour Studies Index

Updated: 2022-05-16

Behind the Screens: Telemediated Work in the Canadian Public Sector

Document type Article
Author Pupo, Norene
Journal Work Organisation, Labour and Globalisation
Volume 1
Date 2007 04 1
ISSN 1745-6428
Pages 155-167


Among the recent measures undertaken in Canada to adapt the public sector to the 'new economy' in order to maintain or enhance economic competitiveness on an international level has been the adoption of new technologies and e-government, affecting both labour processes and service delivery. All three levels of government – municipal, provincial, and federal – have adopted 'virtual service techniques'. This paper examines telemediated processes and new work arrangements in the public sector and raises questions regarding the impact on workers and their trade unions, working conditions, service delivery, and social citizenship.